Who is responsible for the processing of your personal data?
Woosh bv, with company number BE 0761.887.983, with registered office at Wiedauwkaai 23B, 9000 Ghent, Belgium ('We' or 'Woosh'), is the controller for your personal data.
Please note that this website contains links to other websites that are not operated by Woosh, are not the responsibility of the Woosh company and are not covered by this policy. Please refer to the relevant third party websites and privacy policies for more information about how they process your personal data.
For what purposes and on what legal basis do we process your personal data?
We process your personal data collected through the Website for the following purposes, for which we have identified the applicable legal basis in each case:
| Purposes for which your personal data are processed. | Legal basis for processing your personal data |
| To provide you with the services or products requested on the Website | Processing is necessary for the performance of the contract between you and Woosh |
| To send you marketing communications to keep you informed about our products and services | We consider it in our legitimate interests to keep our customers informed about our products and services, as this allows us to maintain and develop our business. However, where applicable regulations require obtaining your consent, we will rely on your consent as the legal basis for the processing. |
| To improve the Website and our products and services | We consider it to be in our legitimate interests to ensure that our products and services meet the expectations of our customers, to maintain and further develop our business. |
With whom do we share your personal data?
We share your personal information collected through the Website with service providers for the purposes described in section 2 above. We may also share your personal data with authorities, our insurers, lawyers, auditors, etc. when necessary for the purposes of Woosh's legitimate interest, to the extent permitted by applicable law, or when necessary to comply with a legal obligation to which we are subjected.
How long do we keep your personal data?
We keep your personal data for as long as necessary to achieve the purposes set out in Article 2 above. As a general rule, we keep your personal data for the duration strictly necessary for the management of the commercial relationship with you. However, we will retain your personal data used for commercial prospecting purposes for an additional period of three years from the end of the commercial relationship.
In addition, we may retain some of your personal data for a longer period, in particular when we are required to do so under a legal obligation or when this data is necessary to prove a right or contract. In this case, your personal data will be archived and kept for the duration imposed by the applicable regulations, or for the duration of the applicable legal requirement.
When your personal data is no longer needed, we will ensure that it is deleted or anonymized.
What are your rights?
You have a number of rights regarding your personal data. Each of these rights is explained in more detail below:
- Withdrawal of consent. You can withdraw your consent to any processing of your personal data based on your consent at any time.
- Access. You can ask us to confirm whether we are processing your personal data and, if so, inform you about the characteristics of the processing of your personal data, grant you access to this data and obtain a copy of it.
- Correction. You can ask us to correct or supplement your personal data if it is incorrect or incomplete, if applicable.
- To clear. You can ask us to erase your personal data when they are no longer necessary for the purposes for which they were collected, in the following cases: when you have withdrawn your consent after exercising your right to object; when they have been the subject of unlawful processing; or to comply with a legal obligation. We are not obliged to respond to your request to erase your personal data, in particular where its processing is necessary for compliance with a legal obligation or for the establishment, exercise or defense of legal rights.
- Limit. You can ask us to restrict the processing of your personal data (i.e. to keep it without using it): where its accuracy is contested; when their processing is unlawful but you do not want them to be deleted; when they are still necessary for the establishment, exercise or defense of legal claims; when we verify the existence of compelling reasons related to the exercise of your right to object. We may continue to use your personal data following a restriction request: with your consent; for the establishment, exercise or defense of legal claims; or to protect the rights of another person or entity.
- Portability. You can ask us to provide you with your personal data in a structured, commonly used and machine-readable format, or you can ask to transmit it directly to another data controller, but only if the processing is based on your consent. or the performance of an agreement with you and the processing is automated.
- Digital legacy. You have the right to define guidelines (general or specific) regarding the fate of your personal data after your death.
- Objection to the processing of personal data on the basis of legitimate interest. You may object to any processing of your personal data based on our “legitimate interests” (see Article 2) if you believe that your fundamental rights and freedoms override our legitimate interests. However, your right to object may be limited if we can provide you with evidence that our compelling legitimate interests override.
- Objection to the processing of personal data for prospecting purposes. You can object at any time to the processing of your personal data for prospecting purposes.
You also have the right to lodge a complaint with the competent supervisory authority about the processing of your personal data. In Belgium the data protection authority (https://www.gegevensbeschermingsautoriteit.be/burger) the supervisory authority for the protection of personal data.
Contact and complaints
For questions or complaints about the protection of your personal data collected through the Website, please contact us by email to hello@woosh.be.
Update privacy policy
If Woosh makes changes to its data protection practices, those changes will be included in an updated version of this policy. We will also notify you of any such changes by updating the effective date at the top of this policy. Without prejudice to your rights under applicable law, Woosh reserves the right to modify this policy from time to time to reflect technological advances, legal and regulatory changes and good business practices.